FAQ

Garden Trading Store specializes in thoughtfully curated home and garden essentials that blend functionality with timeless design. Our collections feature rustic charm with modern practicality, offering everything from elegant bathroom accessories to durable outdoor furniture. We focus on quality craftsmanship and pieces that enhance both indoor and outdoor living spaces.

Our customers appreciate quality home furnishings that combine style and durability. They range from homeowners looking to refresh their bathroom with our Bathroom Mirrors and Cabinets, to garden enthusiasts selecting Bistro Furniture or Bin & Log Stores. We also serve those seeking special seasonal items like our Christmas collection or decorative pieces like Candles & Fragrance.

Consider your space and usage needs. Our Bar Tables & Sets are ideal for compact entertaining areas, while Bistro Furniture offers complete dining solutions for outdoor spaces. For specific recommendations, you may email our product specialists at [email protected] with your space dimensions and style preferences.

Yes, our outdoor collections like Benches & Day Beds, Bistro Furniture, and Bin & Log Stores are designed for durability. However, we recommend proper seasonal care (like covering or storing items during extreme weather) to maintain their appearance and longevity.

Currently we do not offer assembly services. Most of our furniture arrives partially assembled with clear instructions. Items like Bookcases & Shelf Ladders typically require simple assembly, while larger pieces like Bathroom Cabinets may need more involved setup.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.

Order modifications may be possible if your order hasn’t entered the processing stage (within 1-2 business days). Please contact us immediately at [email protected] with your order number and requested changes.

We offer two convenient shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch (recommended for time-sensitive items like Bathroom Lights or Christmas gifts).
Free Shipping: For orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch (ideal for larger orders like multiple Chairs & Loungers or Bathroom Storage solutions).

Yes! We ship worldwide except to some remote areas in Asia and certain other locations. International orders are carefully packaged for safe transit. Delivery times vary by destination.

You’ll receive tracking information via email as soon as your package is dispatched. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For Free Shipping (EMS), use the provided tracking number on the EMS website.

Carriers will typically leave a notice with instructions for pickup or rescheduling. For larger items like Bar Tables & Sets or Bathroom Cabinets, we recommend ensuring someone is available to receive them.

We want you to be completely satisfied with your purchase. You may return any item within 15 days of receipt for a refund or exchange, provided it’s in original condition with all packaging. Some exceptions apply (e.g., personalized items or opened Candles & Fragrance products).

Please contact our customer service at [email protected] for return authorization. Include your order number and reason for return. Once approved, we’ll provide return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your return, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).