At Garden Trading Store, we take pride in offering high-quality home and garden products that bring elegance and functionality to your living spaces. We want you to be completely satisfied with your purchase of our bar tables, bathroom accessories, garden benches, and other carefully curated items. If for any reason you’re not happy with your order, our straightforward returns policy makes it easy to request a return or exchange.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging with all tags attached
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products:

  • All candles & fragrance products (opened or used)
  • Bathroom accessories that have been installed or used
  • Cleaning products that have been opened

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your item – Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship your return – Send the package to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your return:

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 3-10 business days for the refund to appear on your statement, depending on your financial institution

Note: Sale items are eligible for exchange or store credit only.

Exchange Policy

If you need a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability. If your requested exchange item is out of stock, we’ll issue a refund and notify you immediately.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or refund and cover all associated shipping costs. Photos of the damaged item may be required.

Return Request Template

To expedite your return request, please include the following information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Garden Trading Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name, SKU if available]

Reason for return/exchange: [Please specify]

For exchanges: [Desired replacement item details]

Additional information: [Any other relevant details]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Our Commitment to Quality

At Garden Trading Store, we carefully select each barometer, garden bench, and bathroom accessory in our collection to ensure it meets our high standards of craftsmanship and design. If an item doesn’t meet your expectations, we’re here to make it right. Our friendly customer service team is available to answer any questions about returns or exchanges at [email protected].

Last Updated: [Insert Date]